Sydney Apartments - Conditions

Terms

Furnished apartments

Fully furnished. Bed linen and towels supplied but not changed. Depending on quote, guests either get a fresh change supplied weekly (usually for stays up to 6 weeks) or you may be responsible for washing and changing (usually longer stays). Guests are responsible for keeping the apartment clean

Serviced apartments

Fully furnished and serviced weekly (linen/towel change) + clean.
If required, additional servicing can be provided.

Supplies

Selection of tea's, coffee, sugar, cooking oil, salt, pepper etc.

Reservation And Cancellation Conditions

Deposit Payments

Group 1: Apartment Hotels and Hotels

Deposit of approximately one day's rate (or as requested) is required at the time of booking.
Large group bookings (3 or more apartments/rooms): 20% of booking value required upon reservation and further 30% not less than 90 days before arrival.

Group 2: Private Apartments

Generally, deposit of 15-20% required at the time of booking. During high season, Xmas/New Year or special events the required prepayment may be set up to 50%.
Balance (or any amount as advised by us) is payable on check-in (cash, credit card or bank cheque). It can also be prepaid by direct bank transfer into our account.
Credit card payments (except for the deposit) will attract an additional charge of 4%.

Changes & Cancellations

Group 1: Apartment Hotels and Hotels

If not stipulated otherwise during reservation, the following cancellation or change fees will apply.

7 days or less prior to arrival - full deposit/authorisation amount.
More than 7 days before arrival - up to 1st day's charge
No show - full deposit/authorisation amount.
Xmas/New year and special events bookings: Up to 2 days or 20% of the booking value is charged for cancellations made more than 2 months after reservation
Large group bookings (3 or more apartments/rooms):
- Up to 90 days before arrival - either A$100 or 1st day's charge (whichever is the smaller)
- Less than 90 days before arrival - whole of deposit/authorisation amount

Group 2: Private Apartments

More than 90 days before arrival - A$100.00
90-30 days prior - up to 1st day's charge
Less than 30 days prior - if the apartment is re-let, the charge for the unused portion of the rental will be the difference between the standard rental rate minus money received from re-letting minus $100.00 admin fee. The maximum liability is the deposit value or the authorisation amount.
Confirmation of arrival must be made no later than 2 weeks before the arrival date.
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The above may be varied for reservations during high demand periods like Xmas/New Year, Easter, School Holidays and other special events. This will be stipulated during the reservation.